Thank you for shopping at Hellstar. We strive to ensure a smooth and satisfying shopping experience. Please read our refund and cancellation policy carefully.
Refunds
- Refunds are available if you are not completely satisfied with your purchase and the item is returned in accordance with our Returns and Exchange Policy.
- Refund requests must be made within 30 days of the delivery date.
- To request a refund, please contact us at support@hellstarhoodieshop.com with your order details and reason for the request.
- Refunds for defective or damaged items require photo evidence submitted within 48 hours of delivery.
- Refunds will be processed to the original payment method after we receive and inspect the returned item. Processing may take several business days.
Cancellations
- Orders can be canceled within 24 hours of placing the order by contacting customer support.
- After 24 hours, orders that have been processed or shipped cannot be canceled.
- If you wish to cancel an order that has already shipped, please follow the return process once you receive the item.
Non-Refundable Items
- Customized or personalized products.
- Sale or clearance items unless faulty.
How to Request a Refund or Cancellation
- Contact our support team at support@hellstarhoodieshop.com with your order number and details.
- Follow our instructions for returning the product if applicable.
Shipping Costs
- Shipping fees are non-refundable unless the return is due to a product defect or our error.
- Customers are responsible for return shipping costs unless otherwise specified.
Need Help?
If you have any questions or concerns about refunds or cancellations, please reach out to us.