Thank you for shopping at Hellstar. Customer satisfaction is very important to us. Please read the following policy regarding returns and exchanges:
Return Eligibility
- Returns must be initiated within 30 days of the delivery date.
- Items must be unused, unwashed, and in the same condition as received.
- All original tags and packaging must be intact.
- We do not accept returns of items that are damaged due to misuse or normal wear and tear.
Non-Returnable Items
- Gift cards
- Downloadable software products
- Personal care items
- Perishable goods (e.g., food, flowers)
Refunds
- Refunds are only applicable for items that are returned in eligible condition or if the product received is defective or damaged.
- To request a refund for damaged items, please contact us within 48 hours of delivery with photo proof of the damage.
- Refunds will be processed to the original payment method once the return is received and inspected, generally within a few business days.
Exchanges
- Exchanges are available only for defective or damaged items.
- If you need to exchange an item, please contact us by email to initiate the process.
- Exchanges for a different size or style are subject to availability and processed as a return followed by a new order.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.
- We recommend using a trackable shipping service for returns as we cannot guarantee receipt of returned items.
How to Initiate a Return or Exchange
- Contact our support team at support@hellstarhoodieshop.com with your order details and reason for return or exchange.
- Follow the instructions provided for packaging and shipping your return.
Need Help?
If there are any questions regarding returns or exchanges, please contact us at support@hellstarhoodieshop.com.Thank you for shopping at Hellstar. Customer satisfaction is very important to us. Please read the following policy regarding returns and exchanges:
Return Eligibility
- Returns must be initiated within 30 days of the delivery date.
- Items must be unused, unwashed, and in the same condition as received.
- All original tags and packaging must be intact.
- We do not accept returns of items that are damaged due to misuse or normal wear and tear.
Non-Returnable Items
- Gift cards
- Downloadable software products
- Personal care items
- Perishable goods (e.g., food, flowers)
Refunds
- Refunds are only applicable for items that are returned in eligible condition or if the product received is defective or damaged.
- To request a refund for damaged items, please contact us within 48 hours of delivery with photo proof of the damage.
- Refunds will be processed to the original payment method once the return is received and inspected, generally within a few business days.
Exchanges
- Exchanges are available only for defective or damaged items.
- If you need to exchange an item, please contact us by email to initiate the process.
- Exchanges for a different size or style are subject to availability and processed as a return followed by a new order.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or an error occurred on our part.
- We recommend using a trackable shipping service for returns as we cannot guarantee receipt of returned items.
How to Initiate a Return or Exchange
- Contact our support team at support@hellstarhoodieshop.com with your order details and reason for return or exchange.
- Follow the instructions provided for packaging and shipping your return.
Need Help?
If there are any questions regarding returns or exchanges, please contact us at support@hellstarhoodieshop.com.